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Car, Truck, and Motorcycle Complaints
Submit complaints about car, truck, or motorcycle repair for resolution or publication. Our objectives are:
1) to provide information necessary for our readers to avoid rip-offs.
2) to obtain refunds or credits for significant legitimate complaints.
Please visit www.ripoffs.org/complaint.html for information about filing a complaint.
To respond to a complaint about your organization, please visit www.ripoffs.org/response.html
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To provide a link for consideration (individuals, non-profits or government agencies only), send an e-mail to editor@ripoffs.org
RED HOLMAN PONTIAC
"My son's Fiero
was towed to Red Holman Pontiac in Westland, Michigan because the clutch had failed.
After we paid for an inspection, we were quoted $1,495.22 for a complete clutch repair.
Since we live over 300 miles away I asked the service manager to check the fluid
level in the hydraulic clutch. He refused to do it, insisting that the clutch needed
to be rebuilt. On a subsequent trip to the area, my son topped off the fluid and
drove the car back to Indianapolis with no problems. The car has been driven over
15,000 miles since then, and the only clutch repair has been to fix the slow leak
($200) which wasn't on the estimate. If we had trusted Red Holman Pontiac we would
likely have spent $1,495 on needless repairs and still likely had the same problem.
Whether it was incompetence or a scam, Red Holman Pontiac did not properly diagnose
the problem, and the result could have been expensive for us. After a few weeks the
dealer did refund the $66 inspection fee. The refund did not compensate for the loss
of use of the vehicle or the trips to the dealership."
MOTOR HOMES
Con men look for expensive motor homes along highways frequented by vacationers. A spotter
waves down the victim, or finds him at a rest stop. He informs the victim that there is a
problem with the vehicle. Typically, the "problem" is black smoke coming from the exhaust.
While the driver is distracted by one of the con men, the other typically pours oil in and around
the exhaust to emulate a problem. Luckily, the con men happen to know an excellent repair shop at
the next exit. Of course, the repair shop "fixes" a non-existent problem at a significant price.
WARRANTIES
Other than the original vehicle warranties, we have never seen a car repair warranty worth
buying. Before you pay for any vehicle warranty we suggest that you thoroughly read the terms
of coverage. Look for the following problems:
- restrictions on who can repair the vehicle;
- the size of decuctions;
- exclusions
Most non-manufacturer warranties provide the owners of the vehicles with very few rights.
BODY REPAIR KITS
We recently bought a repair kit for dents and knicks. The $24 kit contained a tube of something white and
several colored sticks. The sticks looked a lot like lipstick, and worked about as well. Their slogan should be,
"This ain't paint!"
SPRAY WAX
Adding spray wax during a car wash is probably a waste of money. The evidence shows that it simply runs off. We suggest
that you spend the money on some real wax a couple of times a year. A CHALLENGE on March 28th, 2002-
Anyone with evidence that the spray wax works is invited to send it to us. We promise to publish any valid evidence that we
receive.
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